At DK Technology, we strive to provide excellent products and services to meet our customers’ needs. However, if you are not satisfied with your purchase, we offer a fair and transparent refund policy. Please review the details below to understand our refund procedures.
Eligibility for Refunds
Refunds are available under the following conditions:
- Product or Service Issues: If the product or service you purchased is defective, malfunctioning, or not delivered as described, you may be eligible for a refund. Please notify us within 7 days of receiving the product or service.
- Cancellation Requests: If you wish to cancel a service or product before it has been delivered or used, you may request a refund, subject to approval. Once the service has been delivered or initiated, refunds may not be available unless there is a defect or error on our part.
- Digital Products: For downloadable or digital products, refunds are only granted if the product is proven to be defective or not as advertised. Due to the nature of digital goods, refunds are not available for accidental purchases or change of mind.
Non-Refundable Items
Some items and services may not be eligible for a refund, including:
- Customized or personalized products
- Services that have been fully performed
- Items purchased during special sales or promotions
Refund Process
To request a refund, please follow these steps:
- Contact Us: Send an email to [insert contact email] with your order number, reason for the refund request, and any relevant details.
- Review: Our team will review your request and respond within 5-7 business days.
- Approval: If your request is approved, the refund will be processed through your original payment method within 10 business days.
Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Please review this policy regularly for any updates.