At DK Technology, we value our customers and aim to provide high-quality products and services. We understand that there may be times when cancellations or refunds are necessary. This policy outlines our procedures for cancellations and refunds to ensure a fair and transparent process.

Cancellation Policy

  • Before Shipment or Service Activation: Customers can cancel an order or service request before it has been processed or shipped without incurring any fees. To cancel an order, please contact us immediately at [insert email] with your order or service details. Once the order has been shipped or the service has started, cancellations are not possible.
  • Digital Products: For digital products and services, cancellations must be requested before the product has been delivered or downloaded. Once access has been granted, cancellations are not available.
  • Subscription Services: For subscription-based services, customers may cancel at any time. The cancellation will take effect at the end of the current billing cycle, and no further charges will be incurred.

Refund Policy

  • Physical Products: If you are not satisfied with a physical product, you can request a refund within 30 days of receiving it. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs are the customer’s responsibility, except in cases where the product was defective or incorrect.
  • Digital Products: Refunds for digital products are only issued if the product is defective or does not match its description. Due to the nature of digital items, refunds cannot be processed once the product has been accessed or downloaded.
  • Service-Based Refunds: If you are unsatisfied with a service provided, you may be eligible for a partial or full refund, depending on the circumstances.

Refund Process

To initiate a refund, please contact our customer service team at [insert email] with your order details and the reason for the refund request. Refunds will be processed within 5-7 business days of approval and will be credited to your original payment method within 10 business days.